Price Beat – Cancellation PolicyEffective Date:[04/11/2025]1. OverviewWelcome to "Price Beat"!We value your shopping experience and strive to make cancellations and refunds simple, transparent, and customer-friendly. This Cancellation Policy explains when and how you can cancel an order placed on the "Price Beat" app or website. 2. Eligibility for Cancellation Buyers can "cancel an order within 2 hours of placing it", provided the item has "not been shipped or marked as “Out for Delivery.” After 2 hours or once the order has been shipped, cancellation will "not be allowed", but you may still request a return after delivery under our "Return & Refund Policy" (if applicable). Orders placed for "customized, personalized, or made-to-order products" cannot be cancelled once confirmed.3. How to Cancel Your OrderYou can easily cancel your order by:Going to "My Orders” → “Cancel Order”in the Price Beat app, orContacting our Customer Support team at "[pricebeat@gmail.com](mailto:pricebeat@gmail.com)"Once you submit a cancellation request, you’ll receive an in-app confirmation and email notification if the cancellation is successful. 4. Cancellation by Price Beat or SellerYour order may be cancelled by "Price Beat or the seller" n rare situations such as:* The item is "out of stock" or discontinued.* Pricing or product information error.* Delivery address is outside serviceable areas.* Suspected fraudulent or high-risk transactions.In such cases, we will notify you immediately and process a "full refund" to your original payment method.5. Refund Timeline* Once your cancellation is confirmed, your refund will be initiated "within 24 hours".* Refunds will be credited to the "original payment method" (credit/debit card, UPI, wallet, etc.).* Depending on your bank or payment provider, it may take "3–5 business days" for the refund to reflect in your account.* For "Cash on Delivery (COD)" orders that are cancelled, no payment will be collected.6. Fees & DeductionsPrice Beat does "not charge any cancellation fees" for orders cancelled within the allowed time frame.You will always receive a full refund for eligible cancellations. 7. Non-Cancellable ItemsCertain product categories may not be eligible for cancellation once ordered, including but not limited to:* Customized or personalized products.* Perishable or consumable items.* Items marked as "No Cancellation”on the product page.These exceptions will be clearly displayed at the time of purchase.8. Policy UpdatesPrice Beat reserves the right to modify or update this policy at any time to reflect business, legal, or operational requirements.Any changes will take effect once published on our app or website. 9. Contact & Grievance RedressalIf you have any questions or concerns regarding this policy, please contact our support team:📧 Email:[pricebeat@gmail.com](mailto:pricebeat@gmail.com)Grievance Officer:Name: [To be updated – as per your company registration]Email: [pricebeat@gmail.com](mailto:pricebeat@gmail.com)We will acknowledge all complaints within :"48 hours" and aim to resolve them within "1 month " as per the Consumer Protection (E-Commerce) Rules, 2020. ✅ Legal Compliance (India)This policy complies with the "Consumer Protection (E-Commerce) Rules, 2020" , ensuring that:* No cancellation charges are imposed on buyers cancelling after confirmation unless Price Beat bears similar charges in case of its own cancellation.* Refunds are processed within a reasonable time and to the original payment method.* Buyers are clearly informed of non-cancellable items before purchase.
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