"Price Beat – Return & Refund Policy"Effective Date: [0411/2025]1. OverviewAt "Price Beat" , we want you to love your shopping experience.If you are not completely satisfied with a product you received, you may be eligible to return it in accordance with this policy. This Return & Refund Policy applies to all purchases made through the "Price Beat app or website". 2. Eligibility for ReturnsYou can request a return if:* You received a "damaged, defective, or incorrect product".* The product is "missing parts or accessories" as described.* The product "does not match" its description or image shown on the app.Returns are accepted "within 7 days of delivery" for eligible items. 3. Non-Returnable ItemsCertain items are "not eligible for return" due to hygiene or customization reasons. These include:* Personal care, cosmetics, innerwear, or hygiene-related items.* Perishable or consumable goods (e.g., food, beverages).* Customized, made-to-order, or personalized products.* Items clearly marked as “No Return” on the product page.If an item is non-returnable, it will be clearly indicated before checkout. 4. Return ProcessTo initiate a return:1. Go to “My Orders” → “Return Item”in the Price Beat app.2. Select the item, choose a reason for return, and upload supporting photos (if applicable).3. Our team will verify your request within "24–48 hours".4. Once approved, we will schedule a "pickup from your address" or provide a "eturn shipping label" (depending on your location).The item must be returned in its "original condition", with "tags, packaging, and accessories" intact. 5. Refund Timeline* Once the returned item passes "quality inspection", your refund will be initiated "within 24 hours".* Refunds are credited to the "original payment method"(card, UPI, wallet, etc.).* Depending on your bank or payment provider, the refund may take "3–7 business days"to reflect.* For Cash on Delivery (COD)" orders, you will be asked to provide a bank account or UPI ID for refund processing. 6. Exchange PolicyCurrently, Price Beat does not offer direct exchanges.If you wish to replace a product, please return it as per this policy and place a new order for the desired item. 7. Return Rejection ConditionsA return request may be rejected if:* The product is used, damaged, or missing original tags and packaging.* The return request is made after 7 days of delivery.* The product falls under the non-returnable category.* There is evidence of misuse, negligence, or damage caused by the buyer.If a return is rejected, the item will be sent back to you, and no refund will be issued. 8. Cancellation After DeliveryIf you wish to cancel an order "after delivery", it will be treated as a "return", and the above terms will apply. 9. Policy Updates"Price Beat" reserves the right to amend or modify this policy at any time.Any updates will be published on the Price Beat app and website and will take effect immediately. 10. Contact & Grievance RedressalIf you have any questions about returns or refunds, please contact us at:📧 Email: [pricebeat@gmail.com](mailto:pricebeat@gmail.com)Grievance Officer:Name: [pricebeat]Email: [pricebeat@gmail.com](mailto:pricebeat@gmail.com)We will acknowledge all complaints within "48 hours" and resolve them within "1 month", as per Indian e-commerce regulations.✅ Legal ComplianceThis policy adheres to the "Consumer Protection (E-Commerce) Rules, 2020", ensuring fair treatment, transparent refund timelines, and clear communication of non-returnable products.
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